Returns & Exchange Policy

At M JEWELZ, we want you to love your purchase. If for any reason you’re not completely satisfied, we offer a simple and fair return and exchange policy.

1. Return Eligibility

• Items must be returned within 14 days of delivery.
• Products must be in their original condition, unused, and with all original packaging intact.
• Custom, engraved, or personalized items are non-returnable unless defective.

2. How to Return

1. Email us at mjewelz.nyc@gmail.com with your order number and reason for return.
2. Wait for return authorization and instructions from our support team.
3. Ship the item back using a trackable service at your own cost (unless the item is faulty).

3. Refunds

• Once we receive and inspect the returned item, we will notify you via email.
• If approved, your refund will be processed to your original payment method within 5–7 business days.

4. Exchanges

If you received a defective or incorrect item, we will gladly exchange it at no additional cost. Please contact us within 7 days of delivery to arrange the exchange.

5. Non-Returnable Items

• Custom-made or engraved items
• Gift cards
• Items marked as final sale

6. Questions?

For any concerns or clarifications about returns and exchanges, please contact our support team at mjewelz.nyc@gmail.com. We’re here to help!