Warranty Policy
At M JEWELZ, we take pride in the quality and craftsmanship of every piece of jewelry and accessory we offer. To ensure your satisfaction and trust, we provide a comprehensive warranty policy covering all eligible purchases.
Warranty Coverage
We offer a 6-month warranty from the date of purchase that covers:
- Manufacturing defects
- Broken clasps or chains
- Loose stones (grills, pendants, rings, etc.)
- Fading or discoloration due to material defects
What Is Not Covered
The warranty does not cover:
- Normal wear and tear
- Damage due to accidents, improper care, or misuse
- Loss or theft
- Unauthorized repairs or alterations
How to File a Warranty Claim
If you experience an issue with your product, please follow these steps:
- Contact our customer service via email at [support@yourbrand.com] with your order number and photos of the issue.
- Our team will review the claim and respond within 3 business days.
- If approved, we will provide instructions for repair, replacement, or store credit.
Important Notes
Proof of purchase is required for all warranty claims. Items received as gifts are not eligible unless the original purchaser initiates the claim. Shipping costs may apply in certain cases.
We are committed to making sure your drip stays flawless. If you ever have concerns about your jewelry or accessories, our team is here to help.
Stay iced. Stay protected.